Is AI-powered VoIP the next step?

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]

Microsoft 365 data loss protection: A quick and easy guide

Businesses of all sizes and across all sectors are turning to Microsoft 365 for the productivity-boosting benefits it offers. Many also choose the subscription service for its robust security features designed to safeguard against cyberthreats of all kinds. To make the most out of these functionalities and ensure your business data’s security, follow these tips. […]

Here are 5 mistakes to avoid when investing in IT

Investing in new IT solutions can make your team more productive, ensure compliance with industry regulations, and improve the outputs you deliver to your customers, among other outcomes. But if you really want to maximize the returns you gain from any new tech investments, make sure to avoid these common mistakes. Spending without finding the […]

Don’t be a victim of watering hole attacks

With cybercriminals continuously developing new ways to infiltrate networks and steal user data, it is more crucial than ever to stay one step ahead of these perpetrators. Protect yourself from one of the most common methods that cybercriminals use to inject malware into computers: watering hole attacks. The term “watering hole” colloquially refers to a […]

Mobilize your VoIP systems

Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially members of your staff who are working remotely. The challenge is how you can expand your VoIP […]

PowerPoint Presenter Coach: Now greater availability & power

Launched in 2019, Presenter Coach has helped PowerPoint users become more confident in-person and on-camera presenters. It utilizes artificial intelligence to provide users with suggestions on how to improve their pitch, pacing, and word choice, among many others. Initially, it was only available in PowerPoint for the web, but today, you can use it across […]

Streamline your eCommerce business with a cloud-based OMS

If you’re looking for ways to optimize your eCommerce business’s operations, you should definitely consider deploying a cloud-based order management system (OMS). This article will help you learn more about the business benefits of an OMS. First off, we need to clarify that an inventory management system is not the same as an order management […]

These 5 types of hackers are a threat to SMBs

Malicious hackers are motivated by different things. Some do it for fun, some want money, and others just want to end your business. Getting to know how they behave and what drives them informs how you must defend your organization against them. Script kiddies In terms of skill, script kiddies (or skids, for short) are […]

Here’s how to choose the right VoIP solution for your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. VoIP allows them to make calls either through traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options so you can decide which one fits your business best. What’s a […]

Time to upgrade your Excel skills

With Microsoft Excel’s new features being so incredibly user-friendly, there’s no excuse to remain basic. Upgrade your skills with our three tips today! Take advantage of Ideas in Excel If you’re not sure which type of chart best tells a particular story out of a table of data, don’t worry — Excel’s artificial intelligence has […]