If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It definitely pays to have excellent products and/or services in the first place, but it wouldn’t hurt to leverage other tools at your disposal. […]

OneNote is a useful program that lets you create and share digital notebooks containing handwritten or typed notes, drawings, screen clippings, audio commentaries, and more. This takes your note-taking to another level, allowing you to integrate multimedia as well as share notes and collaborate with other users. Here’s how you can master this app. Organize […]

According to the cliché, one shouldn’t judge a book by its cover. But in marketing, looks do matter. Having an attractive website design is often your first opportunity to make a good impression on potential customers. So if your site’s looks aren’t up to par, visitors may close the web tab and you lose the […]

As viruses, ransomware, and spyware become more dangerous these days, it’s more important than ever to have powerful antivirus protection. When choosing the right antivirus program for your computer, however, there are many things you should consider. Let’s take a look at the most important ones. Cost There are free antivirus programs in the market, […]

Telephony systems are crucial to business communications and operations and therefore need to be highly secure. Although malware and viruses are some of the most common threats to Voice over Internet Protocol (VoIP) systems, there are other little-known threats too, such as denial-of-service (DoS) attacks. If your business heavily relies on VoIP, you should learn […]

Do you want to remind or update your team of company-related activities? An easy way to do this is by marking the activity on your Outlook calendar and sharing it with your colleagues. The following steps will let you do just that. Outlook on the web If you have Microsoft 365 or another email service […]

Every business owner knows that having a business continuity plan (BCP) is crucial to surviving any disaster. However, some still tend to overlook certain aspects of a BCP strategy, causing the plan to go up in flames. Ensure a solid BCP by knowing these five critical mistakes to avoid. Mistake 1: Not considering the small […]

Many businesses are adopting bring your own device (BYOD) policies as more employees work from home. The problem is, if you’re not careful, BYOD can expose your company to major cybersecurity risks, including the following. Loss or theft of devices – Employees often bring their personal devices wherever they go. This means there’s a higher […]

Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, landlines are still used to communicate with business stakeholders. And for many organizations, determining whether to use internet phones or traditional landlines remains a concern. To help you decide, here’s a short guide on different types of business phones […]

Microsoft Workplace Analytics presents a clear picture of employee performance, giving managers and leaders actionable insights to enhance productivity. Learn more about this valuable tool and its benefits to businesses of all sizes across industries. How does Workplace Analytics work? A paid add-on to Office 365 enterprise plans, Workplace Analytics extracts behavioral insights from data […]