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A dissatisfied customer sounding off on a consumer complaint site about how unhappy they are can have serious ramifications to your company’s online reputation. It’s possible for these negative reviews to end up on the first page of your search results. However, businesses can fight back against these websites. Don’t engage site or users directly […]

With advancements in cloud computing, disaster recovery (DR) has become more efficient and affordable than ever. But many business owners still cling to DR myths that can safely be ignored. If you’re uncertain as to how DR has changed and are ready for an update, here are some myths that you ought to ignore.  Tape […]

Diverting funds away from primary business functions to deploy and maintain IT infrastructure used to be hard for SMBs. However, with hyperconvergence making IT more affordable, it’s now unavoidable. Here’s what you need to know. What is a hyperconverged infrastructure? In a traditional IT environment, hardware for networks, servers, and storage had to be purchased […]

Unified communications (UC) solutions have many advantages over traditional phone systems. It’s the way to go if you want to save money, increase employee productivity, and boost profits. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice […]

Office 365 comes with different storage and sharing options to make business owners more productive. Two of these are OneDrive and SharePoint, both of which have a long list of features and benefits. Which option is best for you? Keep reading for the answer. Looking for a secure platform to manage your files? Where do […]

The Rio Summer Olympics took place years ago, but the hackers who infamously used social engineering to exploit the event are still with us. Although business owners may think that their systems are safe from malware, they may not be prepared for social engineering. This strategy can be used to steal personal information from unsuspecting […]

Office 365 has dozens of productivity-boosting tools that it can sometimes be difficult to keep up with all of them. One you may have overlooked is MyAnalytics, a machine learning-based tool to help you get more out of your employees’ work day. What is MyAnalytics? MyAnalytics apply machine learning technology to your employees’ Office 365 […]

Understanding office virtualization is difficult enough; picking from the long list of software providers that help you achieve it can feel impossible. Since virtualization is a relatively new practice for small- and medium-sized businesses, there is no standardized way of virtualizing your company. So why not start with this simple list of the five most […]

Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers’ anger and frustration might double, making them more difficult to satisfy. If you use internet-based phones (VoIP), here are some tips to […]

You may know how to use Microsoft Excel’s basic functions, but have you truly mastered the program? Excel has more advanced features, and here’s how you can master some of them. Pie and Sunburst Charts Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach. You need to compile data […]