More and more companies are using monitoring software powered by artificial intelligence (AI) called bossware. Employers claim it enhances productivity and security, but critics warn that it may undermine trust and encroach on privacy. Tracking beyond time metrics According to a 2024 survey by ExpressVPN, 61% of businesses now use AI-powered monitoring systems to evaluate […]
AI tools are monitoring employees — but should they?
Mastering Microsoft Copilot to boost productivity and efficiency
Microsoft Copilot goes beyond basic chatbot interactions; it’s a powerful tool designed to enhance productivity. From automating tedious tasks to providing insightful analyses, this AI tool can be customized to meet your specific needs, creating a more efficient and intelligent workflow. Use Copilot to summarize web pages If you’re browsing with Microsoft Edge, Copilot can […]
7 New Year’s resolutions to strengthen your cybersecurity in 2025
The new year offers a chance to not only secure your business but also develop habits and resolutions that will protect it well into the future. From safeguarding online communications to securing your data backups, here are seven New Year’s resolutions to keep your small business cyber secure in 2025. Learn to use AI assistants […]
Level up your productivity: A deep dive into Copilot Pro and Microsoft 365 Copilot
Technologies powered by artificial intelligence (AI) are transforming productivity for individuals and businesses. Among these cutting-edge technologies are AI assistants, which help users increase their efficiency and productivity. Microsoft offers two distinct versions of its AI assistant, Microsoft Copilot: Copilot Pro and Microsoft 365 Copilot. But which one is right for you? This guide discusses […]
Optimizing efficiency and enhancing customer experience with AI
Beyond the established benefits of Voice over Internet Protocol (VoIP), AI-powered VoIP offers a transformative approach. This innovation harnesses artificial intelligence (AI) to streamline telecommunications operations and deliver a superior user experience. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into your customer service operations. These tools can automatically parse call recordings, identifying […]
4 Ways AI-powered VoIP can benefit your business
In business, time is money. For instance, the faster you can communicate with colleagues and customers, the more productive you can be. That’s why so many companies are turning to AI-powered Voice over Internet Protocol (VoIP) for their telecommunications needs. This technology offers a number of benefits and features over traditional phone systems. Keep reading […]
Is AI-powered VoIP the next step?
The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]
How AI can shape the future of VoIP
Artificial intelligence (AI) and Voice over Internet Protocol (VoIP) are among the fastest-growing elements in the technology industry. Emerging AI-driven applications and cloud-based services provide significant enhancements to businesses, with AI’s cognitive nature and VoIP’s cost-saving potential proving to be a match made in heaven. As time goes by, these technologies will become staples in […]
Is AI-powered VoIP the next step?
AI-driven advancements are changing the way organizations conduct business. When it comes to VoIP telephony, AI’s cognitive systems could offer proactive and predictive automation processes to increase efficiency and improve decision-making. Read on to learn how. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need […]
The latest and greatest Office 365 updates
Office 365 just keeps getting better and better. Check out how these new and upcoming enhancements can improve productivity. Office Write and draw with digital ink Typing is easy on desktops and laptops, but when you’re on touch-enabled devices, keyboards are cumbersome to use, whether they are extra hardware or as space invaders on your […]
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