To save money and increase efficiency, small- and medium-sized businesses should consider switching to Voice over Internet Protocol (VoIP) phone systems. However, it is important to understand how to properly use this technology and troubleshoot any issues that may arise. Here are some common VoIP issues and their solutions. Jitter Jittery or crackly audio on […]
Microsoft 365 provides three amazing tools that make it easier than ever to communicate, collaborate, and share documents with your colleagues — Groups, Teams, and Yammer. Have you ever wondered what the difference is between these tools and when you should use which? Read on to find out more about how each tool can help […]
As a business owner, you know that data security is paramount. It’s therefore essential to ensure you have taken all necessary steps to protect yourself against potential data loss events, such as data breaches and natural disasters. In this essential guide, we will outline the key steps you should take in creating a disaster recovery […]
With all the different passwords you have to manage, it can be tempting to just let your browser store your passwords for convenience. However, this “convenience” can come at a cost: hackers easily accessing your accounts. If you’ve been considering using password autofill, it’s important to understand the risks that come with it and why […]
Have you been experiencing dropped calls or garbled audio during Voice over Internet Protocol (VoIP) calls? Although cloud phone services can offer significant benefits over traditional phone services, they cannot always ensure consistently high-quality phone service. In this article, we will highlight the importance of VoIP quality of service (QoS) and explain how to set […]
Good decision-making is key to a company’s success. And the first step to making smart decisions is by using powerful tools to analyze data and draw meaningful insights. Microsoft Power BI offers a vast catalog of features that provide the ability to explore data and get the most out of it. Let’s take a look […]
Many businesses today rely on new technology to enhance productivity, facilitate efficient communication with clients, and ensure steady growth. At the same time, customers and employees alike expect technology to fulfill their day-to-day requirements. When a business fails to keep up with these demands, people tend to seek alternatives, including turning to competitors and using […]
Although cyberattacks on businesses have become increasingly prevalent in recent years, many small-business owners assume that their business is immune to such attacks. This belief often stems from the notion that cybercriminals target larger companies. However, the reality is that cyberattacks are opportunistic crimes, and small businesses often hold a wealth of sensitive data without […]
Many businesses are turning to cloud-based unified communications (UC) solutions, such as Unified-Communications-as-a-Service (UCaaS), to facilitate employee collaboration and improve customer experience. This article provides you with valuable insights, best practices, and additional tips to prepare for a hassle-free migration from on-premises unified communications to cloud-based UC. Consider going hybrid The migration of UC systems […]
Microsoft Workplace Analytics gathers data from Microsoft 365 to provide insights into how employees work and interact with one another. It shows how employees use technology to accomplish tasks, giving a better understanding of how every member of the team spends their time at work. This allows business leaders to identify and address process inefficiencies […]